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General questions

We answer from Monday to Friday (CET)

9:30 am to 11:30 am
2:30 pm to 4:30 pm

Phone +41 840 001 001

(No claims answers nor transfer to claims departments)

Claims, medical reimbursements 

Please contact exclusively the phone number indicated on your insurance certificate or connect to your customer account.

24h Alarm center

You need support for a medical emergency and are outside of the claim service office hours, then contact the 24/7 medical assistance number that you can find on your certificate or by connecting to your customer account.

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