International travel and assistance insurance

Tourisme & business
€ 14 / 14 Days
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Best market plan
Best market plan
Tourists & professionals
Tourists & professionals
Instant policy
Instant policy

What is Swisscare's international travel insurance ?

For tourism and business trips, a travel insurance is more than recommended. Swisscare's travel insurance will include medical treatments, travel coverage such as luggage, repatriation, search & rescue, cancellation fees... and 24/7 assistance at very affordable prices. The duration of the insurance begins at 1 day up to 365 days.

Who can apply?

  • Tourists
  • Professionals

All tourists and business travelers whose destination lies within the EU/EEA and all EU/EEA nationals traveling abroad.

There are no foreign lands. It is the traveler only who is foreign. - Robert Louis Stevenson

Nice to know

  • Illness and accident coverage
  • In-/ outpatient coverage
  • Cancellation fees - luggage
  • Repatriation, search & rescue included
  • No deductible
  • Assistance 24/7
  • Desktop customer account
  • Digital claims submission
  • Payment by credit card
  • Payment by bank transfer
  • Instant policy delivery
  • Valid for student visa

Frequently Asked Questions

  • How to change an address?

    You can change your address by logging into your customer account or using the MySwisscare app on iOS or Android.

  • Hospital treatments, general practitioners or dentists, what is covered?

    If you are in need of medical treatment, it is important the treatment is undertaken by a doctor whose certification is officially recognized in the country you receive your treatment. Depending on the insurance coverage you have chosen, certain exclusions may be applicable. We recommend that the General Insurance Conditions are consulted and if it is not clear, to ask questions concerning reimbursement and claims directly to the concerned claim service. Outpatient treatments (meaning you don’t have an overnight stay in a medical facility) generally have to be paid in advance, then you can proceed to submit your claim to the claim service via email, or via your customer account or the iOS / Android app. 


     

    In the case of hospital admission for inpatient treatment (meaning an overnight stay), you can present your digital insurance card saved on your MySwisscare account or on the iOS or Android app. If the inpatient facility requires further information, you can simply click or tap share - and then enter the email address given by the hospital. They will then receive the complete insurance certificate with all the details. Most of the time, inpatient treatments will be billed directly to the concerned insurer, however, they may request a security deposit. 



     

    Dentists are usually not covered unless there is an accident. Should a plan provide coverage for dental treatments this will be stated in the General Insurance Conditions and the benefits list.  

  • What is a deductible

    The insurance deductible is the portion of a claim that is at the expense of the insured in the case of medical treatments. The general insurance conditions define the amount and the scope of application. The deductible can be calculated per contractual year, per calendar year, for a specific duration, for a specific treatment or for a specific insurance cover.


    The insurance deductible is also stated on the insurance certificate.


    Not all insurance plans have deductibles.

  • How do I claim my medical expenses?

    Important

    Please note that coverage is only provided for the benefits stated in the General Insurance Conditions. At times exclusions are also applicable and they vary depending on the insurance product. It is recommendable to verify the coverage of the chosen product in advance.

    In the case of outpatient treatment (no overnight stay at a medical facility), the insured always has to pay for the medical treatments (doctor’s, pharmacy, specialists, hospital outpatient treatments) in advance. 

    To ensure you are refunded quickly, it is recommendable to follow the claim procedure via your customer account or by using the MySwissare iOS or Android App. 

     

    1. Log into your MySwisscare Account

    2. Select the concerned insurance policy and complete the online fields

    3. Take a picture and/or upload the pdf or jpg file of your detailed invoice

    4. Take a picture and/or upload the proof of payment (bank receipt or cash payment receipt from the pharmacy, doctor, specialist, hospital...)

    5. Short statement concerning the medical issue and the administered treatment

    6. Send / Submit


     

    How long does it take for a refund to be made?

    Once the concerned claim service has received all required documentation the insurer will initiate the refund procedure. In most instances, a refund is effected within 30 days of submission of the complete documentation. During peak seasons (for example December) it is possible that a refund will take longer. If within 45 days you have not been refunded by the insurer, we recommend that you contact them directly via email or our contact form. 

  • How long does it take until I receive my insurance policy?

    Instantly if you pay ny credit card


    If you pay your insurance by credit card, you can download your insurance policy immediately.


    Payment by bank transfer: it may take up to two weeks 


    Payments coming from the EU/EEA or Switzerland usually only take around 2-3 bank office days until we receive them, and then shortly after it is credited to our account the payment will be visible in your personal MySwisscare Account. You will receive an email confirming reception. 

    Payments made from outside of the EU/EEA or Switzerland can take up to two weeks until they are credited to our account. As soon as we have received them, you will receive an email confirming reception. 


    You can pay by credit card at any time to receive your insurance certificate instantly. 


    Just log into your MySwisscare account and under the tab "finance" you can choose to pay your insurance premium by credit card. After a few seconds, you will be able to download your insurance policy. 

  • How do I cancel my insurance?

    You can cancel your insurance before the start date of coverage. Termination with a refund is only possible in the following circumstances:


    Cancellation accepted with a full refund

     

    If the embassy or consulate refuses your visa, you can request the cancellation of your insurance by sending the official refusal letter of the embassy to us. Once your request has been verified, we will refund you by the same method initially used for the payment. 


    Before the beginning of coverage, respectively the start date of the insurance, you can request a full refund at any time. 


    Cancellation after the start date, no refund possible


    If the insurance coverage begins, then it is no longer possible to cancel and obtain a refund without an official visa refusal. In this case, the entire insurance premium is due and must be paid.

The insurer is Anker Verzekeringen n.v. Paterswoldseweg 812 at 9728 BM Groningen, Anker is registered with the Autoriteit Financiële Markten (AFM) (the Dutch Authority for the Financial Markets) under number 12000661 and is authorized by De Nederlandsche Bank (“DNB”).