Swisscare Europe Ltd.
Insurance broker EU / EEA / CH in and outbound
License
Swisscare Europe Ltd., Landstrasse 20, 9496 Balzers (Principality of Liechtenstein) is a limited company registered in the company index in the Principality of Liechtenstein under the registration number FL-0002.465.148-2. Swisscare Europe Ltd. is an insurance broker with a cross border license for EU/EEA and registered with the FMA, Financial Market Authority, Liechtenstein under the license number 10091. Our license can be verified online with the public register of insurance intermediaries of the FMA (register.fma-li.li).
Participations
Swisscare holds no commercial stake or participation resp. votation rights with an insurance company or the parent enterprise of an insurance company. No insurance company or parent enterprise of an insurance company has any commercial stake or participation resp. votation rights with Swisscare Europe Ltd.
Plans sold without advice
We are legally obliged to notify you of the fact, that not having a personal consultation can have a negative impact on making a claim based on a breach of the consultation obligation.
The following listed products are sold without prior advice from Swisscare:
- International student insurance Europe
- International student insurance Latvia / Lithuania
- International student health insurance Spain limited
- International student health insurance Spain unlimited
- International travel insurance
- Low cost Schengen Visa
- Schengen Visa Guest Switzerland
- International essential medical insurance
Product mediation
Swisscare Europe Ltd. is not contractually obligated to mediate insurance products from only one or several insurance companies.
Complaint procedure
As a consumer and in accordance with article 37 para. 2 lit. E VersVertrG (Act on Insurance Contracts) you have the right to file a complaint concerning your insurance and related services. Swisscare plans are underwritten by different insurers and they are located in different countries. If your complaint concerns claims, or a products, you will find below the direct contacts from the insurer concerned with your product. If the complaint concerns insurance brokerage services provided by Swisscare you can file a complaint with the Conciliation Board, Mitteldorf 1, PO Box 343, FL-9490 Vaduz, Principality of Liechtenstein http://www.schlichtungsstelle.li/
Financial remuneration
Swisscare Europe Ltd. receives financial compensation for insurance contracts that have been concluded through the website. Swisscare receives remuneration in the form of a commission from the insurance company, whose product we mediate. This commission is a premium component integrated into the insurance premium to be paid.
Products documentation
Every product has its own GIC’s and Insurance Product Information Sheet (IPID). You can find all the documentation under Downloads.
Insurers, products, and claims complaints
Anker Insurance Company n.v. (Netherlands)
The following products are insured by Anker Insurance Company n.v. at Paterswoldseweg 812 at 9728 BM Groningen. Anker is registered with the Autoriteit Financiële Markten (AFM) (the Dutch Authority for the Financial Markets) under number 12000661 and is authorised by De Nederlandsche Bank (“DNB”).
- International student insurance Europe
- International travel insurance
- Schengen travel insurance
- International essential medical insurance
Anker complaints coordinator
Freepost Number 8015, 9700VK Groningen, the Netherlands
Email: [email protected]
Phone: +31 50 520 99 05
Cooper Gay (Belgium)
The following insurance products are covered by the following:
The Coverholder & Insurer
Cooper Gay S.A., German Branch, St. Martin Tower, Franklinstraße 61-63, 60486 Frankfurt am Main, Germany, HRB Frankfurt am Main 88817. The headquarters of the company is Liege, Belgium.Cooper Gay S.A. is subject to the supervision of the Belgish Financial Authority (FSMA), Rue du Congrès 12-14, 1000 Brussels.
The Coverholder is authorised to enter into a contract or contracts of insurance to be in accordance with the terms of a binding authority on behalf of the insurer, Lloyd’s Insurance Company S.A., Bastion Tower, Marsveldplein 5, 1050 Brussels, Belgium, registered at the Belgium Central Register of Corporations 682.594.839 RLE. Lloyd’s Insurance Company S.A. is regulated and authorized by the “Nationalbank of Belgium, Boulevard de Berlaimont 3, 1000 Brussels, Belgium”.
- International student health insurance Germany
- International expatriate medical insurance
Contact for complaints:
[email protected]
Gjensidige (Latvia)
The following product is insured by ADB “Gjensidige” Latvian Branch, Reģ. Nr. 40103595216 • Brīvības iela 39, Rīga, LV-1010, Latvija • Tālrunis: 67112222 • Fakss: 67106444 • E-pasts: [email protected] • www.gjensidige.lv
- International student insurance Latvia
- International student insurance Lithuania
Contact for complaints:
[email protected]
Clínicum Seguros, S.A. (Spain)
The following product is insured by Clínicum Seguros, S.A., Mercantile Registry of Barcelona, T. 581. L. 147, 2nd Sec. (Companies). F. 119. H. 2.029, dated 17/03/1949. C.I.F. A08169690.
Inscribed in the special registry of Insurance Providers of the Spanish Ministry of Finance O. M. of 21 July 1956. C-225. Inscribed in the census registry of the General Directorate of Healthcare Planning and Management of the Autonomous Government of Catalonia, number 45.
- International Student Health Insurance Spain
Contact for complaints:
a. In person in the main offices of Clínicum, Passeig de Gràcia, 121 (Barcelona)
b. By post to Passeig de Gràcia, 121 – 08008 Barcelona
c. By email address to: [email protected]
Swisscare Switzerland Ltd.
Insurance broker registered with the FINMA.
License
Swisscare Switzerland Ltd. is a shareholder company registered in the commercial registry of Switzerland under the registration number CHE‑112.334.543. Swisscare Switzerland Ltd. is an insurance broker registered under the number 33060 by the Swiss financial markets regulator (FINMA). under the number 33060.
Participations
Swisscare holds no commercial stake or participation resp. votation rights with an insurance company or the parent enterprise of an insurance company. No insurance company or parent enterprise of an insurance company has any commercial stake or participation resp. votation rights with Swisscare Insurance services (Switzerland) AG.
Plans sold without advice
We are legally obliged to notify you of the fact, that not having a personal consultation can have a negative impact on making a claim based on a breach of the consultation obligation.
The following listed products will be sold without prior advice from Swisscare :
- International Student Health Insurance Switzerland
- Schengen Guest Insurance Switzerland
Product mediation
Swisscare Switzerland AG is not contractually obligated to mediate insurance products with only one or several insurance companies.
Helvetia Insurance (branch European Travel Insurance)
The risk carrier for the present insurance is: Helvetia Swiss Insurance Company Ltd, Dufourstrasse 40, CH-9001 St. Gallen. The insurance lies with: European Travel Insurance (entitled ERV in the GIC), a branch of Helvetia Swiss Insurance Company Ltd, headquartered at St. Alban-Anlage 56, P.O, CH-4002 Basel.
- Foreign Student Health Insurance Switzerland
- Schengen Guest Insurance Switzerland
Financial remuneration
Swisscare Insurance Services (Switzerland) AG. receives financial compensation for insurance contracts that have been concluded through the website. Swisscare receives remuneration in the form of a commission from the insurance company, whose product we mediate. This commission is a premium component integrated into the insurance premium to be paid.
General Insurance Conditions (GIC’s)
Every product has its own GIC’s and Insurance Product Information Sheet (IPID). You can find all the documentation under Downloads.
Complaint procedure
As a consumer, you have the right to file a complaint concerning your insurance product, the implicated insurer, or intermediary. Inside each insurance policy, you will often find several parties for example an underwriting insurer, an assistance partner, claims handler, and an insurance broker.
For claims, reimbursements, and policy renewals :
Swisscare, is a broker and not an insurance company and, therefore cannot be held responsible for contractual or claims complaints. For such complaints, please contact Europäische Reiseversicherungs AG. for the following plans :
-
Foreign Student Health Insurance Switzerland
-
Schengen Visa Guest Insurance
EUROPÄISCHE Reiseversicherungs AG
a branch of Helvetia Swiss Insurance Company Ltd
Complaint director
St. Alban-Anlage 56, Postfach
CH-4002 Basel
Schweiz
Tel.: +41 58 275 22 10
Fax.: +41 58 275 27 42