Legal information

Swisscare Europe Ltd.

Insurance broker EU / EEA / CH in and outbound

 

License

 

Swisscare Europe Ltd., Landstrasse 20, 9496 Balzers (Principality of Liechtenstein) is a limited company registered in the company index in the Principality of Liechtenstein under the registration number FL-0002.465.148-2. Swisscare Europe Ltd. is an insurance broker with a cross border license for EU/EEA and registered with the FMA, Financial Market Authority, Liechtenstein under the license number 10091. Our license can be verified online with the public register of insurance intermediaries of the FMA (register.fma-li.li).

 

Participations

 

Swisscare holds no commercial stake or participation resp. votation rights with an insurance company or the parent enterprise of an insurance company. No insurance company or parent enterprise of an insurance company have any commercial stake or participation resp. votation rights with Swisscare Europe Ltd.

 

Plans sold without advice

 

We are legally obliged to notify you of that fact, that not having a personal consultation can have a negative impact on making a claim based on a breach of the consultation obligation.

The following listed products are sold without prior advice from Swisscare :

 

  • International student insurance Europe
  • International student insurance Latvia / Lithuania
  • International student insurance Czech Republic
  • International travel insurance
  • Schengen visa travel insurance
  • International essential medical insurance

 

Product mediation

 

Swisscare Europe Ltd. is not contractually obligated to mediate insurance products from only one or several insurance companies.


Complaint procedure


As a consumer and in accordance with article 37 para. 2 lit. E VersVertrG (Act on Insurance Contracts) you have the right to file a complaint concerning your insurance and related services. Swisscare plans are underwritten by different insurers and they are located in different countries. If your complaint concerns claims, or a products, you will find below the direct contacts from the insurer concerned with your product. If the complaint concerns insurance brokerage services provided by Swisscare you can file a complaint with the Conciliation Board, Mitteldorf 1, PO Box 343, FL-9490 Vaduz, Principality of Liechtenstein or follow the online complaint procedure which will automatically guide you to the correct instance. You can start here.
 

Financial remuneration

 

Swisscare Europe Ltd. receives financial compensation for insurance contracts that have been concluded through the website. Swisscare receives remuneration in the form of a commission from the insurance company, whose product we mediate. This commission is a premium component integrated into the insurance premium to be paid.

 

Products documentation


Every product has its own GIC’s and Insurance Product Information Sheet (IPID). You can find all the documentation in our Document Center.


Insurers, products and claims complaints 

Anker travel insurance (Netherland)

 

The following products are insured by Anker Insurance Company n.v. at Paterswoldseweg 812 at 9728 BM Groningen. Anker is registered with the Autoriteit Financiële Markten (AFM) (the Dutch Authority for the Financial Markets) under number 12000661 and is authorised by De Nederlandsche Bank (“DNB”).

 

  • International student insurance Europe
  • International travel insurance
  • Schengen travel insurance
  • International essential medical insurance


Anker complaints coordinator :
Freepost Number 8015, 9700VK Groningen, the Netherlands
Email: complaints@anker.nl 
Phone: +31 50 520 99 05


Ergo (Czech Republic)
 

The following product is insured by ERGO pojišťovna, a.s., Company ID No.: 618 58 714, engaged in insurance activities and activities related to insurance and reinsurance activities pursuant to Act No. 277/2009 Coll., on Insurance, as amended.

 

  • International student insurance Czech Republic

Ergo Czech Republic complaint coordinator :

Tel. +420 221 585 111
Email : sitznosti@ergo.cz

Gjensidige (Latvia)
 

The following product is insured by ADB “Gjensidige” Latvian Branch, Reģ. Nr. 40103595216 • Brīvības iela 39, Rīga, LV-1010, Latvija • Tālrunis: 67112222 • Fakss: 67106444 • E-pasts: info@gjensidige.lv. • www.gjensidige.lv

 

  • International student insurance Latvia

 

Swisscare Switzerland Ltd.

 

Insurance broker registered with the FINMA

 

License

 

Swisscare Switzerland Ltd. is a shareholder company registered in the commercial registry of Switzerland under the registration number CHE‑112.334.543. Swisscare Switzerland Ltd. is an insurance broker registered under the number 33060 by the Swiss financial markets regulator (FINMA). under the number 33060.

 

Participations

 

Swisscare hold no commercial stake or participation resp. votation rights with an insurance company or the parent enterprise of an insurance company. No insurance company or parent enterprise of an insurance company have any commercial stake or participation resp. votation rights with Swisscare Insurance services (Switzerland) AG.

 

Plans sold without advice

 

We are legally obliged to notify you of that fact, that not having a personal consultation can have a negative impact on making a claim based on a breach of the consultation obligation.

 

The following listed products will be sold without prior advice from Swisscare :

 

  • International student health insurance Switzerland

 

Product mediation

 

Swisscare Insurance Service (Switzerland) AG is not contractually obligated to mediate insurance products with only one or several insurance companies.

 

Helvetia Insurance (branch European Travel Insurance)

 

The risk carrier for the present insurance is: Helvetia Swiss Insurance Company Ltd, Dufourstrasse 40, CH-9001 St. Gallen. The insurance lies with: European Travel Insurance (entitled ERV in the GIC), a branch of Helvetia Swiss Insurance Company Ltd, headquartered at St. Alban-Anlage 56, P.O, CH-4002 Basel.

 

  • International student insurance Switzerland

 

Financial remuneration

 

Swisscare Insurance Services (Switzerland) AG. receives financial compensation for insurance contracts that have been concluded through the website. Swisscare receives remuneration in the form of a commission from the insurance company, whose product we mediate. This commission is a premium component integrated into the insurance premium to be paid.

 

General Insurance Conditions (GIC’s)

 

Every product has its own GIC’s and Insurance Product Information Sheet (IPID). You can find all the documentation in our Document Center.

 

Complaint procedure

 

As a consumer, you have the right to file a complaint concerning your insurance product, the implicated insurer, or intermediary. Inside each insurance policy, you will often find several parties for example an underwriting insurer, an assistance partner, claims handler and an insurance broker.

 

For claims, reimbursements and policy renewals :

 

Swisscare, is an agent and not an insurance company and therefore cannot be held responsible for contractual or claims complaints. For such complaints, please contact Europäische Reiseversicherungs AG. for the following plans  :

 

  • International student insurance Switzerland

 

EUROPÄISCHE Reiseversicherungs AG

a branch of Helvetia Swiss Insruance Company Ltd

Complaint director

St. Alban-Anlage 56, Postfach

CH-4002 Basel

Schweiz
 

Tel.: +41 58 275 22 10

Fax.: +41 58 275 27 42
 

info@erv.ch
 

Swisscare Asia Limited

 

Insurance intermediary Hong Kong

 

License

 

Swisscare Asia limited, 1101,11/F, Lee Garden Two, 28 Yun Ping Road, Causeway Bay, Hong Kong is a limited company registered in the company index of Hong Kong under the registration number 2361423. Swisscare Asia limited is an insurance intermediary registered under the license ID 0552 by the Hong Kong Regulator : “The Hong Kong Confederation of insurance Brokers”.

 

Participations

 

Swisscare Asia Limited  hold no commercial stake or participation resp. votation rights with an insurance company or the parent enterprise of an insurance company. No insurance company or parent enterprise of an insurance company have any commercial stake or participation resp. votation rights with Swisscare Asia Limited.

 

Plans sold with advice

 

The following listed services will be sold with advice :

 

  • Expat Compare

 

Financial remuneration

Swisscare Asia Limited receives financial compensation for insurance contracts that have been concluded through the website. Swisscare receives remuneration in the form of a commission from the insurance company, whose product we mediate. This commission is a premium component integrated into the insurance premium to be paid.

 

Products documentation

 

General Insurance Conditions (GIC's), brochures and all relevants documents. This documents are send by email in digital format.

 

Complaint procedure

 

As a consumer, you have the right to file a complaint concerning your insurance product, the implicated insurer, or intermediary. Inside each insurance policy, you will often find several parties for example an underwriting insurer, an assistance partner, claims handler and an insurance broker.

 

For an official complaint concerning the intermediation of the insurance product (information, consulting, services…)

 

Swisscare Asia Limited

1101,11/F, Lee Garden Two

28 Yun Ping Road

Causeway Bay

Hong Kong